Frequently Asked Questions

If the information you are looking for is not there please call us on 01603 748931.

In the light of the current health emergency and the UK Government’s response, including new measures announced on Monday 16 March, we have made the decision that the Norfolk Spring Fling, due to take place on Thursday 16 April 2020, will not go ahead. This has not been an easy decision to make. We have been monitoring the news about the Coronavirus outbreak closely and feel that it is the right decision to make now in line with official guidance to keep our visitors, exhibitors, volunteers and staff safe.

The Norfolk Spring Fling has featured prominently in our programme of events for 20 years, and we are enormously grateful to everyone who has taken time to support both this year’s and previous events. We will look carefully at all options to deliver a fun family themed farming event later in the year and keep everyone informed of our future plans as they mature.

For anyone who has already purchased tickets we will be offering a full refund, please see the details below:

• Why is the Norfolk Spring Fling not going ahead on 16 April?

  The Royal Norfolk Agricultural Association is following official advice in response to the Coronavirus outbreak to minimise non-essential contact and travel. The safety and wellbeing of our visitors, exhibitors, volunteers and staff is our first priority.

• Will I get a full refund now that the event is not going ahead?

  All tickets to Norfolk Spring Fling 2020 will be refunded

• How do I start the refund process?

  If you have bought a ticket for the Norfolk Spring Fling and are awaiting a refund, you do not need to do anything, the Norfolk Spring Fling team are presently working through tickets which have been purchased for this event and will be refunding your payment as soon as they can – please be patient as they have a number of orders to work through.

• When will I get my refund?

  The Norfolk Spring Fling team are presently working through tickets which have been purchased for this event and will be refunding your payment as soon as they can – please be patient as they have a number of orders to work through. When you receive the refund is dependent on your bank - usually this is between 3-5 working days but can be up to 10 working days.

• How will you make the refund?

  Refunds for Norfolk Spring Fling tickets will be made through our online ticket service and payments will be returned to the card or bank account used to make the original transaction. If the card used to make the original transaction has expired, the payment will go to your new card as long as the new card is a replacement. If your card has expired and you do not have a replacement, please contact us: stephanie.crowe@rnaa.org.uk

• How will I know that you have made the refund?

  Please keep an eye on the email which you gave us when you originally purchased your tickets. Our online booking system will send an email notification with further information about your refund.

• Who do I contact if these FAQs do not answer my question?

  Please email stephanie.crowe@rnaa.org.uk